At Greta Warm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect
When you place an order, contact us, or interact with our platform, we may collect the following information:

• Your name

• Contact number and email address

• Shipping and delivery address

• Order details and communication history

We only collect information that is necessary to fulfill your orders and support your experience with Greta Warm.

How We Use Your Information
The information we collect is used strictly for the following purposes:

• Processing and delivering your orders

• Communicating with you regarding your purchases, delivery updates, or inquiries

• Providing customer support

• Improving our services and website

We do not sell, rent, or share your personal data with third parties.

Cash on Delivery Policy
We operate using Cash on Delivery (COD) only. As such, we do not store or process any debit/credit card or online payment data.

Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. Access to your data is limited to team members who require it to fulfill orders and respond to customer service requests.

Your Communication Preferences
If you no longer wish to receive updates or promotional messages from us, you can opt out at any time. To request removal from our communication list, email us at [email protected] with the subject “Opt-Out.”

Policy Updates
This Privacy Policy may be revised from time to time. Any changes will be reflected on this page. We encourage you to check it occasionally to stay informed on how your information is being used.

Contact Us
If you have any questions or concerns about our privacy practices or the handling of your data, please reach out to us at [email protected].