At Greta Warm, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not fully happy with your order, you may be eligible to return it under the conditions outlined below.

Eligibility for Returns
You may request a return within 7 days of receiving your order if:

• The item is unused, undamaged, and in its original condition

• All original tags, packaging, and accessories are intact

• Proof of purchase (e.g., order confirmation or invoice) is provided

Items showing signs of wear, misuse, or physical damage not caused by delivery are not eligible for return.

How to Request a Return
To initiate a return, contact us at [email protected] with your order details and the reason for return. Our team will respond with the return instructions and help guide you through the process.

Return Shipping
Customers are responsible for the return shipping cost, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service when sending items back.

Inspection & Approval
Once we receive your return, it will be inspected to confirm eligibility. If approved, we will notify you and proceed with the refund process.

Refund Method
Since we operate with Cash on Delivery (COD), refunds are processed in cash only. Our team will coordinate a convenient method for refund delivery or collection based on your location.

Exchanges
We do not currently offer direct product exchanges. If you wish to replace an item, please return the original product and place a new order separately.

Non-Returnable Items
For hygiene and safety reasons, certain items may be marked as non-returnable at the time of purchase and cannot be returned under any circumstance.

Need Assistance?
If you have questions about your return or refund status, don’t hesitate to reach out to us at [email protected]. We’re here to help!