At Greta Warm, we strive to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy outlines the key details related to how we handle the shipment of orders placed through our platform.

Order Processing
Once your order is placed, our team begins processing it promptly. Orders are usually processed within 2–4 business days. You will receive a confirmation message once your order is prepared for shipment.

Delivery Timeline
Delivery times vary depending on your location. While most orders are delivered within 7–14 business days after processing, delivery to remote or international destinations may take longer. We appreciate your patience and understanding.

Cash on Delivery (COD)
All orders are fulfilled using Cash on Delivery (COD). Please ensure that someone is available at the delivery address to receive the package and make the payment in full at the time of delivery.

Shipping Destinations
We are proud to offer worldwide shipping. No matter where you’re located, we aim to deliver your order directly to your doorstep.

Delivery Delays
While we do our best to meet the estimated delivery timelines, external factors such as customs clearance, weather conditions, or service disruptions may occasionally cause delays. If your order is delayed, feel free to reach out to us.

Undeliverable Packages
If a delivery attempt is unsuccessful due to an incorrect address, unavailability, or refusal to accept the order, the package may be returned to us. In such cases, we will contact you to arrange re-delivery or order cancellation.

Order Tracking
Once your order is dispatched, you may receive an update or tracking reference (if applicable) to monitor its progress. If you have not received shipping details, please contact us.

Need Help?
If you have any questions or concerns about your shipment, our customer support team is here to help. Contact us at [email protected], and we’ll be happy to assist you.